Return & Refund Policy

Last updated: June 2026

At Gen Select Studio, we want you to love your purchase. If you are not completely satisfied, we are here to help.

Return Eligibility

You may request a return within 30 days of delivery for eligible products purchased directly from our website.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging with all included accessories and documentation.
• Proof of purchase or order number must be provided.
• The product must not show signs of misuse, damage, alteration, or excessive wear.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Products that have been used or tested.
• Items damaged due to misuse, neglect, or improper handling.
• Products returned without original packaging or accessories.
• Clearance, final sale, or promotional items marked as non-returnable.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the damage or defect.

We will review the claim and, if approved, provide a replacement, exchange, or refund at no additional cost.

How to Request a Return

To initiate a return, please contact our support team:

Email: support@genselectistudio.com
Phone: (512) 881-5895

Please do not send products back without receiving return instructions from our team.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method used for the purchase.
• Processing times may vary depending on your financial institution.
• Most refunds appear within 5–10 business days after approval.

Original shipping charges are non-refundable unless the return is due to our error or a verified product defect.

Exchanges

If you receive a defective or damaged item, we may offer a replacement or exchange instead of a refund when appropriate.

Order Cancellations

Orders may be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact:

Gen Select Studio
SullyJack LLC
Email: support@genselectistudio.com
Phone: (512) 881-5895